Skip to content
JoripoThe survey platform

Help › Signing in

Signing in

Joripo asks three things, one at a time: your server name, your e-mail (or username), and your password.

Server name

The server name is your organisation's short name on this Joripo, such as riverbank-research; your owner gives it to you. When you continue, Joripo checks that the server exists and shows the organisation's name, so you can tell you typed the right one.

  • There is no server called ...: check the spelling with your organisation. Server names use lower-case letters, digits and dashes.
  • I don't know my server name: continue without it. An e-mail address used on one server only is enough to sign in.
  • A link from your organisation (/login?server=...), or your organisation's own address, fills the server name in for you. Not yours? clears it.
  • The server could not be reached: your connection, or the server, is down. Try again in a moment.

E-mail and password

  • Joripo does not say whether an account exists before the password: a wrong password, an address with no account and a deactivated account all get the same answer, Email, username or password is incorrect. Check both, and the server name.
  • Use a different email goes back a step.
  • Too many wrong tries in a row make the sign-in wait before the next one; the page says how long.
  • Keep me signed in on this computer keeps you signed in for longer; leave it unticked on a shared computer.

Forgot your password

Forgot password? asks for your e-mail. Your organisation's owners see the request under People and set a new password for you; they pass it on. The answer is the same whether or not the address has an account.

Invited to a workspace

An invitation e-mail has a link that works once. Opening it asks for a code sent to the same address, then the password you choose; you are then signed in to that workspace. Later, sign in here with that e-mail and password. An invitation that ended or was revoked cannot be used: ask for a new one.

Phones and Joripo Desktop

Joripo Collect and Joripo Desktop ask for the same server name, e-mail and password; a data collector's phone may instead be set up with a QR code from Collect.